Resume CritiqueI need some pointers, please let me know what you think.... Name Address city, state Phone Cell phone Experienced, competent, reliable professional with a strong record of growth and initiative. QUALIFICATIONS Management/Supervisory – Two plus years progressive management experience and three plus years supervisory experience. Utilized complex problem solving skills by effectively managing and revising an out of date, non-compliant quality assurance program and subsequently incorporated a 90% compliance rate, proactive patient advocate with in-depth knowledge of patient rights, consistently met project deadlines, secured grant funding and was project lead for all grants secured, exceeded all project goals, created and revised outdated policy for compliance with accrediting body standards, commonly utilized as resource for in-depth knowledge of policy, technical issues, and confidential problem areas, facilitator for company wide training and productive team meetings. Quality leadership skills including supervisory, coaching, and mentoring. Hold a Federal, State, and Tribal Gaming License. Excellent guest service both internally and externally. New employee orientations. Payroll and timecard completion and calculation. Billing, coding, and scheduling. Database and spreadsheet creation and maintenance. Table Games trainer to include Blackjack, Carnival Games, and Poker. Administrative Director of $10,000 - $30,000+ Poker Tournaments. EMPLOYMENT Job title, location, 2/04 – 2/07 Job title, location, 2/03 – 2/04 1. The biggie is that the resume needs focus. Experienced, competent, reliable professional with a strong record of growth and initiative." says nothing. Then the rest of the resume looks like a mishmosh of IT, gaming, QA, call center, and hospital positions. You need to write up a separate resume for each kind of position you' re applying for, with a distinct Objective, and then push forward those qualifications that support that position. 2. Again, your Management/Supervisory experience jumps all over. The second sentence especially is WAY too long. Use bullet points and make sure that each one incorporates only ONE aspect of ONE position. 3, I' ve worked QA. A 90% compliance is nothing to brag about. Also, note that you cannot incorporate a 90% compliance rate - you can incorporate a QA system, or you can achieve 90% compliance. Finally, note that you mention the new QA system implementation twice within that one long sentence. 4. "Acquired an excellent rapport with ALL callers?" Nobody achieves 100% success in a call center, and why are you discussing rapport with customers if you were doing the database work and supervision?
When I see your resume, I get a headache. I don't mean that to be very insulting. I would seriously consider taking your sentences and turning them into bullet points. Get rid of the fluff and make sure you highlight the important aspects. Bullet points go a long way to cleaning up a resume. First of all, this resume really, REALLY makes me want to not even look at it. There is just WAY too much stuff on there. These are my unprofessional opinions, so just use them as advice. For one, your qualifications; they should be bullets. I think accreditations and certifications should be placed at the end of the resume in a separate section. Try to keep all your certifications together. Things like "Billing, coding and scheduling." seem like they were just thrown in there with no regard as to how they appear. They honestly seem like just some words that you thought should be in there. I would also like to see a particular aim of this resume. The statement at the top; get rid of it. You need to clearly, or at least semi-clearly define what it is you are after in terms of a position. If I think of anything else I' ll post. | |
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Career Tips
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