OBJECTIVE

To become a member of an IT department that allows me to apply my extensive knowledge of Windows-based environments.

PROFILE

Over 12 years of IT experience in a Windows client/server environment.

Operating Systems: Windows 95, 98, NT, ME, 2000, XP, and 2003

O/S Software: Active Directory (user and workstation accounts), Exchange Server (5.5 & 2000)

Hardware: Compaq servers and PC’s, Toshiba, IBM, HP, Dell desktops and laptops.

Software:Lotus Notes, Microsoft Suite Applications, Active Directory, Outlook,Lotus SmartSuite, Adobe applications, SAP, Oracle, Remedy, AttachmateExtra, IBM Client Access, WRQ Reflections, McAfee, Cisco VPN, IPassCorporate Connect, Macromedia Suites, Essbase, SMS, Remote Desktop,Dameware tools.

EMPLOYMENT

Sapphire Technologies, Des Plaines, IL

2003-Present

Client: Abbott Pharmaceutical Products Group

Desktop Support Specialist

24/7 on-call support

Active Directory – maintaining user accounts, creating & maintaining computer accounts.

Installing and upgrading Windows NT/2000/XP-based PC’s and laptops.

Migrating client data and software.

Troubleshooting software problems involving common desktop applications.

Providing support via SMS and Dameware remote software.

Providing remote support for VPN.