Professional Profile

Results-oriented self-starter with more than 20 years of experience in customer service, and 10 years in  management. Documented record at highly developed management, supervisory, customer service and training skills. Proven commitment to team-building, demonstrated by the ability to lead and motivate staff to perform at top efficiency levels.

Summary of Qualifications

·     Skilled in all aspects of business management, budget preparations, financial analysis and management, sales and sales forecasting, strategic planning, cost reduction, customer service, employee supervision and development, marketing, merchandising, vendor relations, and related administrative duties, telephone, communication and organization skills

·     Well developed communication skills demonstrated through successful interaction with customers and staff, production of detailed written sales and budget reports and projections, and the ability to establish and maintain professional relationships.

·     Strong problem resolution skills; able to prioritize a broad range of responsibilities. Recognized for the ability to achieve results through leadership, teamwork, and exceptional customer service.