Hi all! Due to a major change in the economy, withthe drop in home values, swimming pool sales have slowed considerably.This is forcing me to consider either part time work, or an overallcareer change. I have had the same resume for years, and need someadvice as to format, overall content, and perhaps general comments. Iwant to stay in sales/customer service. Any input would be appreciated.

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SkillsSummary
22years work experience including customer service, manager on duty,finance, scheduling administration, and sales.
Very strongcomputer skills, including MS-Office (Word, Excel, Outllook).
Peopleskills: high energy team player with a “can-do” attitude.
WorkQuality: Highly creative contributor with excellent followthrough.
Strong work ethics, focusing on team work, attendance andpunctuality.

WorkExperience
PacificPools & Spas (Bakersfield,CA) 04/2003- Present
Primarilyresponsibilities include in-home consultation/sales, Preperation ofplan for submittal to Building and assist in supervising all phasesof construction. First point of contact for Customer Service .Developed and implemented marketing strategy, incorporatingslideshow, video, and Home shows . Generated approximately 5 milliondollars in revenue thus far.

BernardusLodge (Carmel Valley,CA) 9/2002 – 01/2003
NightAuditor – Performed income audit on the property’s differentrevenue outlets.(Rooms, Restaurant, Spa) Entered data ontospreadsheets, and balanced against register receipts. Manager on Dutyfor my shift.

HouseholdCredit Services (Salinas,CA) 09/2001 - 07/2002
CustomerCare Representative – Addressed customer concerns regarding theircredit card account, as well as offer additional enhancement servicessuch as credit card protection if card was lost/stolen, or assistancein the case of financial hardship. Processed balance transfers, andcredit line increases. Consistently led the team in sales results.

AT&TLanguage Line Services (Monterey,CA) 04/1992 – 10/2001
ShiftManager/Incharge - Responsible for managing the day to day operationsof the Communications Room, which includes schedule administration,and point of contact for all employee, and customer service issues.Performed maintenance, troubleshooting and repair of network, andphone system. Maintained average speed of answer, calls per hour, andconnect time objectives.
EnglishAnswer Point– Processed emergency and non emergency calls from subscription andpersonal use customers in Language Lines 24 hour call center.Gathered billing information and insured clients were connected withthe appropriate interpreter.