Summary of Qualifications

Results-oriented professional with a comprehensive and extensive background in the bank card processing industry.

Experience in managing relationships in a collaborative and analytical manner to enhance direct communication.

Excellent at developing solutions and strategies to enable to maintain, build new, and retain relationships.

Extensive working knowledge and understanding of Visa, MasterCard rules and regulations involving, Interchange, Chargeback, Arbitration, Compliance and Collections. Recognized for my ability to identify change to reduce loses, enhance quality, and increase sales for merchants. Proficient with Microsoft office applications and the use of windows database system programs.

                                                                            Professional Experience

Abanco International LLC, Rosemont, IL                                                  2003 to Present

Manager, Loss Prevention

Managed the Financial Services, Risk, Collections and Chargeback/Retrieval departments to provide exemplanary customer service to our merchant base and internal customers.

• Worked to strengthen new and existing relationships and pursue incremental revenue opportunities through developing specialize reporting and training.
• Implemented and maintain risk parameters to investigate fraud and prevent losses to the company.
• Negotiated and brought about positive resolution to escalated merchant issues, both financial and non-financial.
• Monitor and resolved compliance issues while performing as the system administrator for Abanco’s First Data and Concord EFS processing platforms.
• Supervised up to 12 direct reports.

• Proposed and deve