Hi,

I'm a U.S. military officer who spent three years doing intelligence analysis, counterterrorism planning and logistics...don't ask, I know its odd. That's the military.

How would I write my resume for this list of duties:
Receives sales agentmisconduct complaints (Section As) and compiles a complete case filefor each one that is then presented to the Regulatory ComplianceDirector for review and a final determination as to the validity of theallegation.
Is responsible for determining whether each allegationqualifies under the Section A investigation process and handlesaccordingly.
At a minimum, interfaces with the followingdepartments: Medicare sales, customer service, billing and enrollment,retention, grievance and appeal, critical inquiry, and GovernmentRelations.
sales, customer service, billing and enrollment, retention, grievance and appeal, critical inquiry, and Government Relations.
Enters Section A cases into the tracking data base
Createsreports as required by Humana and Regulatory Agencies that track andtrend allegations and final outcome of investigations to ensureaccurate monitoring of sales activities.
Maintains functional expertise of required sales practices and related regulatory requirements
Minimum qualifications:
High School Diploma with college preferred
Critical thinking and analyst skills required
Experience conducting detailed investigations, audits or quality reviews preferred
Strongcomputer skills required (e.g., Excel, Word, PowerPoint and otherprograms required for assimilating and presenting reports)
Experience working with CCP2, CAS, and ICS preferred
Effective communication and collaboration skills
Attention to detail required