Hello,  I am retiring from the Air Force after 22 years & would apprecate any and all resume reviews.  Thank you!

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HIGHLIGHTS OF QUALIFICATIONS

- Master’s degree in Business Administration plus 20 years effective experience in Human
  Resources field
- Superb computer skills to include extensive knowledge of Microsoft Office suite
- DoD Top Secret/SCI security clearance (updated 12 Oct 2006)
- Member of Society for Human Resources Management
- Relevant skills:

Self-motivated        Detail-oriented              Multi-level communication
Team player           Quick learner                 Excellent customer service
Decisive                  Professional rapport    International experience

PROFESSIONAL EXPERIENCE

Supervisor, Human Resources                                                        2005 – Present
RAF Menwith Hill, Harrogate, England - U.S. Air Force

- Trained co-workers through mentoring, observation, and feedback which reduced
  passport and visa application processing errors by 34%
- Saved organization $200,000 per year by accurately processing tax exempt applications
- Processed and couriered 300 visa applications to the United Kingdom Border and Immigration
  Agency which saved the organization $120,000 in travel costs
- Coordinated 25 emergency passport applications with the U.S. Embassy which allowed
  employees to complete official travel for work and training purposes
- Supervises three personnel while providing support to over 2,000 employees
- Counsels employees on benefits/procedures to include passports/visa processing,
  immigration/naturalization policies, and tax-exempt programs
- Briefs human resources programs at monthly Newcomers Orientation which has
  assisted over 300 employees in transitioning into the organization

Training Manager/Supervisor, Employee Benefits and Career Enhancement               2001 - 2005
MacDill AFB, Tampa, FL - U.S. Air Force                 

- Designed and facilitated instructional approaches and strategies to meet training
  requirements for 40+ personnel in the organization
- Continually revised and enhanced existing training programs/training aids to meet
  software upgrades, changing organizational needs and to ensure continuity
- Led weekly human resource training on a variety of subjects which ensured 100%
  of employees met all job requirements
- Eliminated fraud and waste in the use of military benefits by 30% by ensuring all
  subordinates were trained in compliance with DoD policies and directives
- Administered career bonus program which resulted in $750,000 dispersed to employees
- Decreased data processing time 42% by streamlining the updating process
- Reduced absenteeism by 35% and turnover by 20% by building a cohesive team
- Directly supervised 10 personnel while providing support to over 6,000 employees
- Counseled customers on employee benefits including health care/insurance, compensation,
  retention, promotions, performance reports, and awards
   
Supervisor, Human Resources Information Systems                                      1995 - 2001
Anderson AFB, Guam/Andrews AFB, MD – U.S. Air Force                               

- Supervised five personnel while maintaining a Unix and MS Windows based Human Resources
  Information System with over 100 users while maintaining 99% on-line time
- Installed up-to-date software and maintained 60 personal computers which enabled employees
  to process personnel updates in a timely manner
- Developed end users guide as part of a training package, reducing transaction rejects
  by 28% by enhancing personnel training
- Wrote tailored reports using SQL query tools enabling senior management to make
  informed and educated decisions
- Monitored system for unauthorized attempted intrusions which resulted in a secure database
- Maintained 100% accountability while managing $300,000 worth of computer equipment
- Saved $25,000 by discovering a missing peripheral upon appointment as equipment custodian

Human Resources Specialist                                                            1985 – 1995
Pentagon, VA/Myrtle Beach AFB, SC – U.S. Air Force   

- Improved morale by effectively managing Air Force monthly and yearly awards programs
- Created and maintained personnel records while ensuring 100% accountability
- Improved customer satisfaction 50% by analyzing data, identifying problems, and
  implementing changes in policies
- Counseled individuals on medical/dental/awards/classification/relocation programs

EDUCATION

M.S. – Business Administration, Strayer University, 1994
B.A. – Human Resources Management, St. Leo University, 1991
A.S. – Information Systems Technology, Community College of the Air Force, 1997

TRAINING

Professional in Human Resources Certificate (40 hours), Skillsoft E-learning, 2007
Senior Leadership and Management Course (240 hours) Air Force, 1996
Instructional Systems Designer Course (120 hours), Air Force, 2004
Human Resources Information Systems (240 hours), Air Force 1995
Advanced Human Resources Information Systems (80 hours), Air Force, 1997
Equal Employment Opportunity (2 hours), Air Force, 2007