Personal information
removed.

Objective

SeekingCustomer Service position in a progressive organization that holds thisto be true: "The Customer Is Always Right". I would like an employerwho expects to benefit from, as well as appreciate, my abilities.  Representing my employer in a radiant light to all clients including clients who may be dissatisfied or argumentative.

Work Experience

Customer Service/Sales

5/2006 - 3/2007  Sonitrol Security Kimberlite, San Leandro, California

§      ProvidedCustomer support for clients located from Hayward California to NapaCalifornia. Trained new clients on system usage. Provided large grouptraining for Schools and Corporate clients. New sales as well asaddition sales to existing client base. In less than a year I was ableto introduce myself to over 80% of my existing client base(250+), whileobtaining surveys from them. This provided me with all of thebackground needed to tailor the type of client support I could providefor them.

Sales/Customer Service

7/2001 - 3/2004  CSIbyStargroup, Castro Valley, California

§      Coordinatedpromotional events for Mercedes Benz and BMW Dealerships.Collaboratedwith Dealers to design, source and provide customer appreciation giftpackages, often working with suppliers such as MagLight Zippo andStarbucks.Managed all aspects of Customer Service Support for SeveralLarge dealerships.Managed the purchasing, inventory control andmerchandising for the Autobahn Motors Boutique.

Independent Owner/Operator

5/1998 - 12/2000  Entertainment Junction, Castro Valley, California

§      Establishedretail kiosk at the Bay Area Rapid Transit (B.A.R.T) station in CastroValley California.Developed relationship with B.A.R.T management tointroduce future consumer sales.Provided management, support andtraining for kiosk owners at six B.A.R.T stations in the Bay Area.

Independent Owner/Operator

7/1995 - 1/1998  Cradle2Crayons Daycare, Castro Valley, California

§      Establisheda home Daycare so that I was able to remain home with my son. Highestenrolment was eight children.Employed part time daycarehelpers.Educational and fun environment.

Sales/Customer Service