Resume Challenged
Seeking a position utilizing my Business Analyst, Technical Training& Support, and Management skills.
Business Analyst
- Served on a 4person team for requirements gathering and documentation for Library of
Congress RFQ.
- Performed analysis of new requirements, including theimplementation of a financial
interface.
- One of two analysts to review existing clientrequirements, including the examination of
client business processesfor Department of Commerce.
- Designed database and structure in Microsoft Access fordocumentation on training
schedules andstudent information to provide client management team with up to date
employee trainingprogress.
- Provided functional expertise and coordination in thedesign, development, testing and
validation of systemsintegration and functional interface requirements between end
users and technologyteam.
- Designed Microsoft Excel Spreadsheet to expedite dataentry for State Department
procurement divisionsaving 70% on data entry time.
Technical Training & Support
- Training leadfor government GSA procurement agencies nation wide on
proprietaryprocurement software.
- Managed 10 to 20 person classroom training sessions for severalgovernment
agencies in multiplestates.
- Instrumental in changing training procedures among staffto better handle client
retention of newbusiness procedures.
- Handled all on-site help desk support for agency managementand staff.
- Installed and configured procurement software at variousgovernment locations.
- Acted as liaison between agencies and technical staff forsoftware integration
issues, businessprocess conflicts and future software updates.
- Maintained all training manuals to include writing newprocesses, adding updates,
changing formats andclass room training delivery.
- Team member used to run test case scenarios for softwareQA
- Acted as remote phone support for agency software andprocess flow conflicts.
Management
- Managed team of software trainers including schedulingassignments, work flow
processes andtraining implementation.
- Handled quality control of class room sessions and madechanges in curriculum
as needed.
- Acted as hiring manager for all new employees to includepaperwork, policy issues and
orientation.
- Management Liaison between corporate director and allgovernment agencies within the
procurementdivisions.
- Recognized by Corporate CEO with Encore Achievers Award(two-time recipient) for
“Excellence inClient Relations.”
Keep tweeking! Something like as outlined below.
Name
Address
City, State, Zip
Phone
OBJECTIVE:
A career oriented position within an established and growth oriented organization where I can fully utilize my analytical and technical training skills.
EXPERIENCE:
(bullet mark job experiences and dates here – keep experiences brief {elaborate on those experiences in an interview forum} and use strong action verbs) ie;
ABC Company, Chicago, Illinois
June 2003 – Present
- Instrumental in streamlining process for data entry for State Department procurement of ____?____
- Designed and implemented database parameters used for documenting training schedules and student information
- Analyzed Department of Commerce and Library of Congress RFQ requirements for ___?____and implemented changes to achieve desired result
DEF Company, Seattle Washington
November 2000 – June 2003
- Lead for the training team in classroom training sessions for GSA procurement agencies nationwide
COMPUTER SKILLS:
- Access
- ?
- ?
ACHIEVEMENTS AND AWARDS:
- Two time re