Objective:

To use my experience to contribute to improvement of customer service as an entry level manager

Profile:

High energy, results-oriented customer service professional who has developed a reputation for excellence with strong analytical and problem solving skills as well as attention to detail.  Talent for quickly mastering new technology.  Flexible and able to maintain a sense of humor under pressure.  Demonstrated public speaking, time management, and team building skills.

 Professional Experience:

Leadership:

·         Department Tech for Mayo Foundation Rochester Help Desk where I serve as an information source for both internal and external customers  on laptop, operating system, wireless, and remote access issues

·         Established a take a coworker to coffee program to increase morale at Mayo Foundation Rochester Help Desk

·         Team manager and assistant coach for Rochester Mite Hockey Association where I was responsible for coordination of volunteers, fundraising, communication, as well as coaching duties

·         Head coach for Rochester Youth Soccer Association

·         Store manager for Team Choice Sporting Goods in Mankato, Minnesota where I was responsible for scheduling employees, attending trade shows, team sales, handling customer complaints, and various administrative tasks

Customer Service/Problem Solving:

·         Currently documenting technical processes for disaster recovery plan for Mayo Foundation Rochester Help Desk

·         Created a licensing training manual for use by sales and customer service staff for WinCraft,  Inc. in Winona, Minnesota

Detail Mastery/Organization: