Here is my resume wanting to know what you guys think I am most missing from moving to upper management or more responsibility.  I do aspire to be a CIO one day, but for now what about PM or the next logical step up?  I have been with the same company since 2000

OBJECTIVE:To develop a pro-active attitude within a company and set standards thatexemplifies professionalism and a commitment to excellence.


CERTIFICATIONS:

Microsoft Certified Professional
CompTia A+ Certified Technician
CompTia Security + Technician
CCNA Cisco Certified Network Associate

EDUCATION:

May04- Dec06
AAS Network Administration Honors 3.7 GPA

 

Texas A&M Kingsville, Texas expectedgraduation date Summer 2008

B.S. Business Administration

 SKILLS:

Lotus 6.5 & 7.02, MS Office, ACI,Checkpoint, VPN, Windows 2003 Server, XP, 2000, NT, Cisco router 3000 series,Wireless, Networking, OSI model, DHCP, TCP/IP, OSPF, EIGRP, Printers, ITIL,CISSP classes
 

EXPERIENCE:

 June 03 - Present
System Support Manager

Consult with direct management in order to help determineboth technical and business goals; make detailed plans for the accomplishmentof these goals

Assure adherence to standards andprocedures for business continuity
Evaluate business needs and make decisions for automatedsolutions

Provide long-term strategic direction forsupport infrastructure

Direct the work of systems support staff of with dailyaverage 250 calls, supporting over 3,000 remote users.

Assign and review team work

 Maintain servicelevel agreements and perform with 93% efficiency

Assists with troubleshooting of complex system issues

Maintain awareness of data trends andpotential impacts
Ensure effective coordination of infrastructure with othercompany functions
 June 02 - June 03
System Analyst II

Establish written policy for proceduresand documentation
Research and test new equipment for production
Provide software and hardware training to internal clients
Time management of resources for Windows XP migration andhardware retirement
Appropriate use of staff and technology to resolve escalatedissues 

 March 00 - 02
PC/Network Technician

Level III support of workstations, servers, printers, andphones in a multi-platform environment for 2,500 users
Enterprise support of hardware and software
Component knowledge of workstations/laptops i.e: Dell,Compaq, and IBM
Experience creating, updating, and resolving Remedy ticketswith minimum downtime to user.

PBX experience programming extensions,voice mail, and call routing of ACD Groups
Experience with cable routing for voice, data, and LAN lines
Creating documents and procedures for various installs andprojects
Lead on special projects to include campus wide conversion ofnetwork topology from Token-Ring to Ethernet of more than 5,000 workstationsand Windows NT migration

 April 99 - November 99
PC/Network Technician

Perform troubleshooting and diagnostics for software and hardware on both IBMand Dell computers in a client/server environment
Ghost 7 of computers/laptops and creating images
Install and configure HP printers and other peripheraldevices on LAN
Support customer software and hardware on site or via phone
Develop procedural documents for workstation upgrades andinstallations
Ability to work independently or in a group with minimalsupervision
Experience in working with all levels of management onproblems or issues that require their attention
Lead on several rollouts projects ensuring timely completionand documentation
Track Remedy tickets from origin and escalate as needed toproper personnel
Maintain documentations of tickets on work in progress; workcompleted, and various reports as needed by management