Resume CritiqueIf anyone could please help me, I'd appreciate it. I haven't had to write a resume for several years but I have a very good chance of landing a specific job if I can get my foot in the door with a decent resume. Any advice would help. Thanks Qualifications
Solutions-orientated TechnicalSupport Analyst with long-term experience in the development and implementationof time-effective helpdesk operations and customer need-based strategies. Proven ability to analyze an entity’s currentand future support requirements and provide real opportunities for increasingproductivity. A broad understanding ofinstallation, configuration, and support of computer hardware andsoftware.
Technical Skills Win9x/NT/2K/XP - Mac Os7.x-10.x - MS Office - TCP/IP Networking Professional Experience
4/2001-Present Level2 support - Provided high level phone and in-house support for DSL,P2P, direct local network,WiFi, and dial-up connections. - Mentored team of Level 1 support techs in newtechniques of recognition and resolution of customer issues. - Used call monitoring software to track and defuseproblems. P2P specialist - Maintained and expanded existing Canopy P2P wirelessnetworks. - Responsible for sales, support, installation, and placementof new wireless nodes and terminals. CNA Unisource, Inc. - Washington, MO 8/2000-4/2001 Cellular Phone Sales - Sold cellular phones and service to new and existingclients. - Provided support for customers through phone calls andhands-on assistance.
Education ...[Message truncated]
Not too bad. I'd add bullet points to the Qualifications so it's easier to read. And replace "orientated" with "oriented". But in your current position - you've been there six years. You must have more to write about it than what you've given. | |
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