Not that this is an excuse for her behavior (in light of the web site not working, she could've simply given you an e-mail address to forward your resume to), but have you read some of the posts here where people insist that even when it says "DO NOT CALL", you should still try to call and "sell" yourself? What a stupid thing to say. Why would you try to contact someone who expressly asked not to be contacted and on whom you are, presumably, trying to make a good impression? To bully them into listening to you and giving you special consideration and reward you for not knowing how to follow instructions? Are these people serious? And I just love it how some people say that "you have nothing to lose by calling anyway, even if the ad says not to call". Oh, yes, it can and most certainly will hurt you when you exhibit at such an early stage of the game that you are accustomed to blatantly ignoring clear instructions.

Now, I am not saying this is what you did. You had a legitimate reason to call, and the receptionist should've let you explain (sounds from your post like she was so upset that you called, she didn't really listen to your explanation). However, my guess is that she was just so fed up with the people calling her despite being instructed not to and trying to "sell" themselves to someone who does not appreciate being subjected to this tactic, that getting an unsolicited phone call from an applicant automatically triggers a fit of anger in her. Far be it from me to defend HR, and like I said earlier, nothing can excuse her behavior, but she is probably just an overworked clerk who has enough to do without having to deal with people who can't follow directions, and you were an unfortunate victim of circumstance. The fact that so many people ignore the instruction not to call and, judging by some of the posts here, are proud of it, is the reason why sometimes when an applicant like yourself calls with a legitimate concern, they are automatically presumed to be yet another member of the "I am above your stupid rules" club and quickly dismissed.

If you are not going to work with her directly, I think you should still try to forward your resume to the company. If you can't submit it through Monster, perhaps you could simply mail it to the attention of the employment center. Or, try calling company receptionist (again) and simply ask if she can give you an e-mail address for the employment center. Explain that the online submission does not work and, since the employment center is not accepting phone calls from applicants, this seems like the only way to contact them at the moment. Also, have you tried going on their website? Perhaps you can submit your resume electronically through the web site or maybe it provides the e-mail where to send resumes.

Good luck! Don't give up on this opportunity just because of one not too bright HR receptionist who is unhappy with her job and/or life and doesn't have the self control not to project her negativity on to others.