I read both of your posts and, to be honest, I' m not really clear on the reason you want to leave.  I mean, what is THE reason, the "key issue"?  I couldn' t tell.  Is it that customers bring receipts to the office in shoe boxes and paper bags?  Or is it that you haven' t been properly trained, and you' re still floundering with a basic lack of knowledge and lack of computer access?  If ONE issue were resolved tomorrow, would you consider staying?  Or are there so many issues, you simply can' t function there - ever?  I know your knee-jerk reaction is likely that you can NEVER function there; but I' m going to encourage you not to say that, at least not just 5-weeks in.

I can' t imagine how irritating it must be to see people walking in the door with paper bags filled with receipts; as someone who works in accounting, that has to drive you nuts.  It' s such a simple thing to make file folder labels ~ 12 per year ~ and label one for each month, if nothing else.  These are grown-ups, and the best they can do is shove stuff in a shoe box?  I' d probably want to tear my hair out.  But, is that really worth quitting a job over?

Any other time, you' d probably just go through and organize the receipts, and maybe even suggestion to the client how they could set up their own files at home, so this could be avoided in the future.  You' d probably enjoy helping people get their home finances organized; you' d might even have fun setting up home filing systems "for dummies".  Is this really what' s making you want to quit?

I also understand how frustrating it is not to have access to the computer programs you need, and not to have been trained properly for your job.  It makes you feel like you' ve been set-up to fail.  You have questions you can' t get answered, because no one' s ever around to answer them.  It' s almost as if they did this on purpose, just to test you.  And, nobody likes being tested like this.

I don' t know you or the people you work for, but I' m going to go out on a limb.  I think part of your frustration is due to the fact that you aren' t very assertive when it comes to asking for what you need, when you need it.  You were spoiled in your last job ~ everything was handed to you in neat little packages with bows on top, and you' ve come to expect it.  That' s not happening now, and you' re not getting your message across that you need more information.

Surely you knew this place was different when you interviewed, though, didn' t you?  You did listen to the job description and to their comments about the work you' d be doing - right?  Or did you just not internalize it at the time?

I used to do the following at my last job ~ it worked beautifully, for several reasons.  Among other things, the bigger the BIG pile** (see below) got, the more attention it drew.  If it continued to grow, without ever decreasing, eventually the Owner wanted to know what the problem was and why I wasn' t getting the answers I needed.  If the hold-up turns out to be your Supervisor ~ as it was in my case ~ having a BIG pile like this can be one way to get a message to upper management that you' re NOT getting the help you need to do your job.

First and foremost, I think you need to gain some assertiveness, and NOW.  Write all of your questions down on post-it notes, and stick the notes to everything you' re working on, so you don' t forget what you need to ask.  Then place everything you have question on in one BIG pile.**

When your supervisor comes in and heads towards her desk, don' t take "no" for an answer -- don' t even give her a chance to consider it.  Get up, pick up your BIG pile, and follow her.  Sit down on the opposite side of her desk and start asking questions, and don' t leave until you get your answers.  If you have to, say to her, "Look, you promised me more training; if you' re not going to take the time to train me, then you' d better help me with these client files or there are going to be mistakes."  See what she has to say then.  Just don' t let her squirm out of answering you.

If that doesn' t work, go in early one day and, before you do anything else, grab your BIG pile, go to her office and close the door behind you.  Corner her until you get what you need.  Corner her assistant until you get what you need.  You' re NEW - REMIND THEM OF THAT.  They OWE you answers and training.  Make them do it.  Unless you force the issue, they will ASSUME you' re doing fine.  Trust me, unless you speak up and demand training & answers, they' ll think everything is fine, and you' ll still be floundering in another 5-wks,  5-months, 5 years.  They' re not trying to be mean or neglectful; they just get lost in their own priorities, and they will forget that you' re new and still need training.

My point is simple.  Jobs are very hard to come by these days.  If there' s ANY CHANCE most of the trouble your having is due to one issue ~ your lack of knowledge and training ~ I' d hate to see you throw the job away without putting up a fight.  Stand up for yourself and demand the answers you need, when you need them.  If that starts to resolve things a bit, see if you can' t stick it out and stay with the place.  Just because you' re frustrated is no reason to "throw the baby out with the bath water".  Don' t give up on the whole thing when there' s really only one part that' s a problem.

I don' t know if this helps or not.  At the very least, I hope it gives you something to think about.